Returns & Exchanges

FOR CUSTOMER WITHOUT A REGISTETED ACCOUNT:
Please contact customer service for assistance with a return
call 877DETOX77 , 877.338.6977
or sales@animalelement.com
Once your return has been received, a credit or refund will be issued.

ALTERNATE METHOD:
If you prefer not to use this service, you can simply send your item back to:
Animal Element
Attn: Returns Dept
PO Box 326
Oliver Springs, TN 37840

We recommend using UPS or insured mail for these types of returns as we cannot be responsible for items that don't make it back to our warehouse.

RETURN A PRODUCT FROM A VENDOR DROP SHIP PARTNER:
Products purchased through our Vendor Drop Ship program must be sent back to the authorized dealer within 21 days of the product's ship date. 

Disclaimer AnimalElement.com reserves the right not to ship any product that they see fit for reasons such as delinquent accounts, import licenses, etc. If this happens you will be notified via e-mail and your credit card will be refunded. Some countries may require various types of licenses. AnimalElement.com will not knowingly ship any products to any countries that may require any type of license.

All sales are final. This means AnimalElement.com is not responsible for any negligence on the part of the consumer. Prices on this website are subject to change at any time without notice.

This website is a summary of many health and nutritional media publications. It is not intended to cure, treat or prevent any diseases or conditions. As always, please consult your local health specialist before giving any of these listed products or starting any listed programs or procedures on this site.

The products and procedures on this site have not been evaluated by the United States Food and Drug Administration, they are provided to you as a resource only. We are not responsible for any typographical errors. AnimalElement.com will not be held responsible for international orders that never make it past your country’s customs office. Please check with your customs office before placing your order. No refunds will be given for items that are seized by your local customs agents. 

Privacy Policy Animal Element respects your privacy. 
Privacy Policy

Last Updated: December 21, 2017

This Privacy Policy describes how Animal Element Equine, Inc. collects and uses the personal information you provide on web sites and services which link to this privacy policy ("Services"), as well as information about you that we may obtain from other sources. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. Please take a moment to review the terms of our Privacy Policy.

Under certain conditions, more fully described on the Privacy Shield websitehere, you may invoke binding arbitration after other dispute resolution procedures have been exhausted.

Personal Information We Collect From You Directly We may collect personal information about you in several situations. For example, we may collect information when you create an account or purchase online, contact us with questions, provide feedback regarding our products, or answer questions about your product interests. You do not have to provide your personal information, but if you decide not to do so, you may limit the features that you are able to access through our Services.

The personal information we may collect includes:

Contact information, such as your name, mailing address, email address, and telephone number;
Financial payment information, such as credit card, debit card, and other financial payment information;
Unique identifiers such as username and password;
Preferences information such as product wish lists, order history, and marketing preferences;
Other information you may provide to us in your communications or in connection with our products or the Services, including birth date, gender, and photographs.
 
User Data Supplementation We also may collect information about you from other sources, including from social media providers and commercially available sources such as data aggregators and public databases. Please note that we may combine information from such sources with the information that we collect about you directly and that we may use the combined information as described in this Privacy Policy.

Log Files We also may collect certain information by automated means when you use our Services, including your internet protocol ("IP") address; information about your web browser software and version; if you arrived at the Services through a link from a another website, the uniform resource locator ("URL") of the linking page; your mobile device identifier and other technical information about devices you use to access the Services; and information about your activity while using the Services, such as which pages you choose to view, queries you make using our "search" function, and other information about your account usage. We do not link this automatically collected data to other information we collect about you.

Tracking Technologies We and our third party partners, such as advertising partners, marketing partners, and service providers, use certain technologies such as cookies to track activity on the Services . These technologies are used for purposes such as analyzing trends, administering the site, tracking users' movements around the site, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual basis (that is, reports of your own activity) as well as on an aggregated basis (that is, reports of all user activity or of the activity of certain users as a group). You may be able to disable cookies by changing a setting in your web browser. Please note, however, that without cookies you may not be able to take full advantage of all the Services features.

How We Use the Information We Collect About You We may use the personal information we collect about you in the ways described below.

Contact Us. We may use personal information about you to respond to your questions and comments when you communicate with us through links or pages provided by the Services, such as the "Contact Us" feature.
Shopping. If you purchase products through the Services, we will use personal information about you to process your purchase, confirm your order, and deliver the items to you.
Feedback. We may use information you provide to us, regarding our products and services, to provide product feedback to our customers through the Services.
 
Analytics.We may allow third parties to collect information in order to provide us with analytics. For instance, the Services may use analytics tools provided by Google to help us understand how people use the Services. You can learn more about how Google collects and uses information as a part of its tools at http://www.google.com/analytics/.
 
Transactions.We may share personal information in connection with a corporate transaction, such as a sale, assignment, divestiture, merger, bankruptcy, consolidation, reorganization, liquidation, or other transfer of the business or its assets. We will notify you via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Other Circumstances. As otherwise described to you at the point of collection or pursuant to your consent.
Information Collected from Visitors Outside the United States If you are using the Services from outside the United States and provide us with personal information, please note that your personal information will be transferred, stored and processed in the United States. The data protection laws in the United States may not be as comprehensive as those in your country of residence. By doing business or interacting with the Company and the Services, you are consenting to the transfer of your personal information to facilities located in the United States and other facility locations selected by the Company.

We Provide You Choices.
You can subscribe to receive marketing offers or solicitations from us through email by clicking here. If you prefer not to receive marketing email from us, please click here or contact us at sales@animalelement.com. Please note that these requests may take up to 10 days to be effective.Please note that your request not to receive marketing emails from us will not apply to messages that you request or that are not of a marketing nature. For example, we may contact you concerning any purchases you have made with us even if you opt out of receiving marketing messages.

If you have established a user account in connection with one of our Services, you may be able to review and request changes to some information that the Company maintains about you through your account settings or by contacting us at sales@animalelement.com. We will respond to your request for access within 30 days.

Upon request we will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by contacting us at sales@animalelement.com. We will respond to your request within a reasonable timeframe.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at sales@animalelement.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Information Stored in the United States Our Services are U.S.-based and therefore, information we collect about you may be stored, processed and accessed in the United States. By using the Services, you consent to the transfer, storage, and processing of personal information about you in the United States.

Information Collected from Visitors Outside the United StatesIf you are using the Services from outside the United States and provide us with personal information, please note that your personal information will be transferred, stored and processed in the United States. The data protection laws in the United States may not be as comprehensive as those in your country of residence. By doing business or interacting with the Company and the Services, you are consenting to the transfer of your personal information to facilities located in the United States and other facility locations selected by the Company.

Sharing Site Content With Your Contacts You may be able to share certain content from our Services with others by asking us to forward the content. To share information, we ask for the recipient's and your name and email addresses. We will automatically send your contact a one-time email inviting him or her to visit the site. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. Your contact may contact us at sales@animalelement.com or 1-877DETOX77 to request that we remove this information from our database.

Public Forums Our Services offer a publicly accessible blog and customer reviews. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at sales@animalelement.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Third Party Websites Our Services may provide links to websites operated by third parties for your convenience and information. All of these websites and applications operate independently from us, and we do not control their privacy practices. We encourage you to review the privacy policies of any third-party websites and applications that you use to better understand their privacy practices.

How We Protect Personal Information We maintain reasonable security procedures to help protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of the information you provide through our Services. Among other safeguards, we use Secure Sockets Layer ("SSL") technology to help protect transmissions over the internet of your payment card data. Unfortunately, no data transmission over the internet or stored on a server can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information. If you prefer not to transmit your credit card number over the internet, you can contact us using the toll-free number listed on the website from which you want to order. If you have any questions regarding security, you can contact us at sales@animalelement.com.

Updates to Our Privacy Policy We reserve the right to modify the Privacy Policy at any time. If we do this, we will post the changes on this page and will indicate at the top of this page the date those terms will be effective. We will attempt to give you advance notice of any substantive changes, but reserve the right to make such modifications immediately if required. It is your responsibility to check to determine if there have been changes to the Privacy Policy and to review such changes. We may update this Privacy Policy periodically to reflect changes in our privacy practices. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a prominent notice on this Site prior to the change becoming effective.

Children's Privacy Our Services are not directed to persons under the age of 18. We do not knowingly collect personal information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us via the contact details listed below. If we become aware that a child under 13 has provided us with Personal Information, we will delete such information from our files.

How to Contact Us If you have any questions or comments about this Privacy Policy, or if you would like us to update information we have about you or your preferences, please contact us by: sales@animalelement.com

PO Box 326
Oliver Springs, TN
37840
Phone number:
 877 DETOX 77 or 877.338.6977




OUR BEST SELLERS

 

Foundation detox®


The nation's LEADING detox supplement for years running. This daily supplement can help you improve the overall health of your animal, with added joint support, while removing a wide variety of toxins.
 

In the zone

Compounded formula that aids your horse's digestive health and focus. In The Zone paste is designed to help horses maintain healthy eating habits, improve animal work ethic, increase mental focus, and calm while maintaining focus.

Mare-aculous

Our Mare-Aculous compounded formula is designed to improve your horse's focus, behavior, and reproductive health.

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