Customer Service

Shipping & Delivery 
Animal Element uses shipping carriers to deliver your purchases including UPS and USPS. At checkout you will be given the shipping options to choose from. We ship out your order the same day as placing the order up to noon EST. If placed after noon EST, your order will ship out the following business day. Once shipped you will receive an email with tracking information.
Privacy & Security
Animal Element does not keep your payment information in order to provide security to our customers. Your personal information will never be used in anyway without your permission.
Returns & Replacements
If needing to return an order or you need a replacement for any reason, please email us using the "Contact Us" tab at the bottom of the website page or call 877-DETOX-77.
Orders can be placed through your online account on our website. You can also speak to a representative by calling 877-DETOX-77 and that representative can place an order for you.
Payment, Pricing & Promotions
Payment can be made through credit card or e-check and that infromation will be entered at checkout. Pricing can be found by clicking on each product on the website. To keep up with current promotions, please like the Animal Element Facebook page.
Viewing Orders
To view your past orders, click the tab that says "My Account" and you will see a tab on the left that says "Orders." There you will find all of your past orders.
Updating Account Information
When logged in to our website, you can edit your account information by going to "Account Information" and editing the information we have on file.